As a Kent Reliance saver you will receive a passbook, written balance confirmation or statement when you open your account. If you open your account in a branch, they will normally give you your passbook straight away. If you apply by post, you'll receive your passbook or confirmation letter in the post within a few days.

You should keep your passbook, confirmation letter or statement safe. For passbook based accounts all withdrawals require a passbook. If you make regular payments into your account by standing order, you'll need to take your passbook into your nearest Kent Reliance branch or post it to our Head Office from time to time to have it updated.

If you lose your passbook or it is stolen, you must let us know immediately to prevent further withdrawals and have the balance transferred to a new account number (there is a £10 charge to replace a passbook).

Your annual statement

If you have a non ISA passbook based account, a non ISA statement based savings account or a bond you will receive a statement and tax certificate at the end of April each year to show the interest earned for the tax year and the balance at that date.

If you have a statement ISA or passbook based account you will receive an annual statement in April showing the interest earned and balance at that date.

Statement based accounts will also receive quarterly statements in January, July and October (if there have been any transactions on the account during the previous quarter).