Complaints publication record
Firm name: OneSavings Bank plc
Period covered in this report: 1 January to 30 June 2011
Brands/trading names covered: Kent Reliance Banking Services, krbs
| Number of complaints opened | Number of complaints closed | Complaints closed within 8 weeks (%) | Closed complaints upheld by firm (%) | |
|---|---|---|---|---|
| Banking | 508 | 508 | 100 | 4.9 |
| Home finance | 26 | 26 | 100 | 0 |
| General insurance and pure protection | 16 | 16 | 100 | 6.25 |
| Decumulation, life and pensions | - | - | - | - |
| Investments | - | - | - | - |