Firm name: OneSavings Bank plc

Period covered in this report: 1 January to 30 June 2011

Brands/trading names covered: Kent Reliance Banking Services, krbs


 Number of complaints openedNumber of complaints closedComplaints closed within 8 weeks (%)Closed complaints upheld by firm (%)
Banking 508 508 100 4.9
Home finance 26 26 100 0
General insurance and pure protection 16 16 100 6.25
Decumulation, life and pensions - - - -
Investments - - - -