What are cookies?

This website, in common with most other websites, uses cookies. Cookies are small text files that web servers can store on your computer’s hard drive when you visit a website. Websites typically use cookies to ensure that you see the content you want when you go back to a site, to enable you to see protected content when you have logged in with a user name and password or to remember what you have put into your shopping cart when you are online shopping.

Cookies are stored on your computer – they are not associated with an individual, just with the browser that is being used. That's why information you may view on your work computer is not remembered when you go home. They do not store personally identifiable information.

Session or persistent cookies

Some cookies are session cookies. This means they are deleted when you close your web browser (that is Internet Explorer, Firefox, Safari etc). These are the cookies typically used when you log into a bank or make an online purchase.

Other cookies are persistent. This means they remain on your computer until they expire. This can be a fixed time after you have visited the website (eg one year) or a particular date (eg 31 December 2015). These cookies are used to remember information between visits to a website. For example, if you tell the BBC website to remember which weather forecast you want to see, it will use a cookie to remember that.

First or third party cookies

First party cookies are set by the site you are visiting. In the example above the cookie would be set by the BBC. They are only read when you go back to the same site again.

Third party cookies are set by someone other than the site owner. These may be set by agencies who have placed adverts on a site you visit, by analytics programs that help site owners know how well their site is working and similar organisations. If you go to another site that uses the same advert provider, the cookie may be read again, and the advertising agency will be able to recognise that the same computer has visited this site too. This information is generally used by agencies to target adverts so that you are more likely to see adverts for products you are interested in.

Use of cookies by Kent Reliance

First party cookies

On this site the only first party cookie we use is part of our content management system (CMS). The CMS is the system we use to update the site and the cookie is only set when a member of our staff logs in. These are session cookies and would not be created for other users. If you refuse to accept cookies from Kent Reliance your experience of the site will not be affected.

On our online services secure site we use session cookies when you log in to view your account balance. These are used to remember that you are logged in. If you refuse cookies from this site, you will not be able to be access your account information.

We use session cookies as part of online account opening to ensure that information is passed from one page to the next as you go through the process. If you refuse cookies here, you will not be able to complete the required information and open the account.

Website analytics

We use third party website analytics providers to monitor visitor traffic to our site to supply website reporting and analytics. This gives us information about the pages on our site that visitors view, where our visitors come from (for example, whether they were directed to our site by a search engine), how long they choose to stay on the site, the types of browsers they use and so on.

We use this information to enhance our website offering so that we give our users the best possible experience on the site and to monitor the effectiveness of our marketing activities. However, this information is provided in anonymised, aggregate form only. It does not enable you or your activity on our site to be individually identified.

We use the following website analytics providers:

Google Analytics

The Kent Reliance website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website. The information collected by Google Analytics helps us to understand how people use our website, what technologies they use, whether they have followed a link or carried out a search to find the site and which pages are most popular. It does not give us individually identifiable information about your interaction with the site.

Google stores the information collected by the cookie on servers in the United States. Google may also transfer this information to third parties where required to do so by law or where such third parties process the information on Google's behalf. Google will not associate your Internet Provider (IP) address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

To find out more about the Google Analytics cookie and to reject or delete this cookie, you can visit the Google Privacy site at http://www.google.com/intl/en/privacypolicy.html

GetClicky

The Kent Reliance website also uses GetClicky, a similar web analytics service provided by Roxr Software Ltd. This operates in a similar fashion to Google Analytics. In particular it uses a cookie to distinguish between new and returning visitors. Information gathered by this cookie is stored on servers in the United States. By using this website, you consent to the processing of data about you by GetClicky as described here.

How can you control and delete cookies?

Kent Reliance will not use cookies to collect personally identifiable information about you. However, you have the right to disable or delete cookies. If you wish to restrict or block the cookies which are set by us, or indeed any other website, you can do this through your browser settings.

As the means by which you can do this varies from browser to browser, please follow the instructions provided by the specific browser you use (usually located under the “Help”, “Tools” or “Edit” function).

Alternatively, an external resource is available at www.aboutcookies.org which provides comprehensive information about cookies and how to manage them to suit your preferences on a wide variety of browsers. You will also find details on how to delete cookies from your computer (including those from this visit) as well as more general information about cookies. For information on how to do this on the browser of your mobile device you will need to refer to your handset manual.

As mentioned above, some of our services require cookies in your browser to help protect your financial and personal information. If you choose to set your browser to disable cookies, you may not be able to access secure areas of this site (including online banking functionality).

Where can I get more information?

For more information on Kent Reliance's terms of use and privacy policy, please visit: