We are always glad to hear from our customers. You can contact us in person by visiting our branches or by phone, email or post.

If you need to let us know that something has gone wrong, please see our guide to how to complain.

In person

Visit one of our branches.

By phone

For savings or investments enquiries call 0845 122 0022*
If you have an existing savings or investment account call 0845 122 1122*
For mortgage enquiries call 0845 122 0033*

Savings and investments telephone lines are open between 8.00am and 8.00pm from Monday to Friday and between 9.00am and 5.00pm on Saturday and Sunday.

Mortgage telephone lines are open 8.30 to 5.00pm Monday to Friday and 9.00am to 1.00pm on Saturdays.

*For customer service and training purposes, calls to Kent Reliance may be monitored and/or recorded.

By email

Email us on mail@krbs.com but please remember that email is not a secure medium - don't include detailed personal or financial information.

By post

Our head office address is:

Kent Reliance
Reliance House
Sun Pier
Chatham
Kent
ME4 4ET