Contact Us

We are always glad to hear from our customers. You can contact us in person by visiting our branches, by phone or by post.

Frequently asked questions

Here we provide answers to some of the questions we are most often asked.

Can I add funds into my existing account?

How can I let you know about my new address?

What is the current interest rate on my account?

How can I withdraw funds or close my account?

Can you update my email address?

How can I transfer my ISA?

If your question is not answered here, please contact us by one of the methods below so we can provide further assistance.

In person

Visit one of our branches.

By phone

For savings or investments enquiries call 0845 122 0022*
If you have an existing savings or investment account call 0845 122 1122*
For mortgage enquiries call 0845 122 0033*

Savings and investments telephone lines are open:

Mortgage telephone lines are open:

*For customer service and training purposes, calls with Kent Reliance may be monitored and/or recorded.

By post

Our head office address is:

Kent Reliance
Reliance House
Sun Pier
Chatham
Kent
ME4 4ET

Email

Please be aware that email cannot be used for any sensitive information, such as account details, balance information or address changes. Our email address for general enquiries is mail@krbs.com.

If we get it wrong we'll put it right

If you need to let us know that something has gone wrong, please see our guide to how to complain.

Tell us how we did

After you've contacted us, please complete our survey to let us know how we handled your query. Your feedback will help us improve your customer experience and ensure we can continue to offer services to the highest standards in the future.